Itil Service Transition 2011 - Brossura
Sinossi
This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Recensione
ITIL Service Operation 'has removed some of the previous ambiguity, and improved consistency, especially around roles and responsibilities, particularly technical management, IT operations and applications management. Chris Pierce, Metropolitan Police Service --Best Management Pratice
The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice
Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice
The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice
Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice
L'autore
Summary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditoreThe Stationery Office/Tso
- Data di pubblicazione2011
- ISBN 10 0113313063
- ISBN 13 9780113313068
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero edizione2
- Numero di pagine347
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EUR 3,73 per la spedizione in U.S.A.
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Service transition (Best management practice)
Editore:
TSO, The Stationery Office, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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Service transition (Best management practice)
Editore:
TSO, The Stationery Office, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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Service transition (Best management practice)
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Service transition (Best management practice)
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Stationery Office 29/07/2011, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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ITIL Service Transition : 2011
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ISBN 13: 9780113313068
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ITIL Service Transition
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Tso, the Stationery Office, 2011
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ISBN 13: 9780113313068
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ITIL Service Transition
Editore:
Tso, the Stationery Office, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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ITIL Service Transition
Editore:
Tso, the Stationery Office, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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